Returns & Refunds

Every BREAKPOINT piece is printed and sewn after you place your order. Nothing sits in a warehouse waiting for a buyer — your garment is cut for you specifically. That's what keeps our line clean and our waste at zero, and it's also why our returns policy works a little differently to a stocked retailer's.

Returns and exchanges

Because each item is made to order, we can't accept returns or exchanges for incorrect sizing, colour choice, or change of mind. Please check the size chart on the product page before ordering — and if you're between sizes or unsure, message us first. We'd much rather help you get it right than have you stuck with the wrong fit.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Contact us within 30 days of delivery with your order number and photos of the issue. We'll replace the item at no cost to you, or issue a full refund where a replacement isn't possible.

Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, provided production hasn't started. After that your piece is already being made and can't be cancelled.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few days longer to appear on your statement.

Lost or undelivered parcels

Every order ships with tracking. If tracking shows delivered but you haven't received your parcel, check with your carrier and neighbours first, then contact us — we'll help you chase it down.

Get in touch

Email ryandavidreaves@gmail.com with your order number and we'll sort it out. See also our Shipping & Delivery page for production and transit times.

BREAKPOINT Sportswear — Own the Moment.